August 2, 2012 § 4 Comments
I am a host with AirBnB, and have had the misfortune of accepting a bad guest. That said, my experience with this guest is nowhere as terrible as the experience of another far more unfortunate host that had her San Francisco property vandalized, looted, and destroyed.
No, in my case, it is merely a case of a human behaving badly. But still, what I’m astounded by is how disruptive one person is still able to be and how easy it is for communication to break down when one person is not open to anything external to their viewpoint.
As a little context, this particular guest was traveling to Canada from Australia. My error was in accepting her booking directly, without asking for additional information and communication. And because of my error in judgement, my last 24+ hours has become infinitely more challenging… and I have another nine days to go.
December 31, 2010 § Leave a Comment
Nobody’s perfect, and neither is any technology. Continual growth and development is going to come with its hiccups, the important thing is how you manage the hiccups and recover from them afterwards.
Last week, Skype services went down for an extended period of time. During that period, Skype rushed to identify the reason for the service disruption and provided updates on their Twitterfeed every few hours. Although it came back online within the first day, the recovery was short-lived as service went back down the very next day. It took hours more to stablize the system again and to bring normal services back up for all users.
The culprit: a number of the support servers for offline instant messaging had become overloaded and one of the Windows versions of Skype became paralyzed. « Read the rest of this entry »
September 23, 2010 § Leave a Comment
Bolthouse Farms and Crispin Porter + Bogusky have assembled a great satirical marketing campaign for baby carrots in the style of junk food ads. Entertaining and fun. And if that’s not enough, the campaign comes with its very own microsite, and iPhone app that boasts of being “the world’s first ever carrot-crunch-powered video game. Ever.”
August 7, 2010 § Leave a Comment
I went to throw a quick update up on my posterous blog this morning, and came across the message below on their site.
I actually had not been aware of the scheduled maintenance that was to occur, but upon being informed, understood and had no real reaction. (Contrary to my confused reaction and subsequent post a few months ago when the JustMeans website went down. To be fair, that was not a scheduled maintenance, but all the more reason and need for effective communication.)
Posterous did a very good job in keeping the page clean and the message abundantly simple. The call to action for me, the customer, was clear: if I wanted real time updates, I should go to their Twitter stream. The main message was also very clear: a scheduled maintenance was underway, the site was temporarily down and would be back up and running as soon as they were done. I noted that the estimated time of completion for the scheduled maintenance had actually been 2AM PDT, but didn’t bother doing the time conversion for my timezone immediately. I went straight to Twitter. « Read the rest of this entry »